Construction Critical Success Factors – Upskilling Owners

Construction critical success factors span principles, systems, culture, and teams. Whether projects involve repair, renovation, maintenance, or new builds, the integration of planning, procurement, and project delivery is needed across all participants and stakeholders on an early and ongoing basis. Continuous and competent real property owner leadership is a critical success factor.

Productivity and technology adoption have been poor in the construction sector.

The role of facilities management (FM) is to cost effectively provide the appropriate physical environment for organizations to support core activities. Their relative level of success impacts society, the economy
productivity, and sustainability.

Real property owner senior leadership and FM professionals are ultimately responsible for stewardship of the build environment. Critical success factors are dependent upon the following:

  1. Establishment of COLLABORATIVE, Principles, Processes, and Culture focus upon attainment of mutually beneficial best value outcomes.
  2. Well-structured, common data environment (i.e. locally researched detailed unit price cost data)
  3. Long-term contracts, complete with Operations Manuals and Execution Guide.
  4. Integrated LEAN planning, procurement, and project delivery
  5. Required initial and ongoing training for all participants.
  6. Key performance indicators (KPIs)
  7. Enabling technology (program management, contract management, proposal/bid management, project management, work order management, task/issues management, workflow management, document management, team management, contractor/subcontractor management, building management, BIM information integration…)

Upskilling real property owners is key.

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