Dezide
OCTOBER 3, 2023
Medical device company IBA (Ion Beam Applications), the world leader in particle accelerator technology, has selected Dezide to amplify its field service troubleshooting efforts. This follows a remarkably successful one-week Proof of Concept (PoC), proving how to revolutionize how the company tackles problem-solving. “Working with Dezide has been an invaluable experience for IBA.
Dezide
DECEMBER 13, 2023
In a previous blog post, we delved into the intriguing question of “How much time should you invest in an expert troubleshooting knowledge base?” It provided valuable insights into the time-consuming nature of building and maintaining a knowledge base and pinpointed where the hours and effort are invested. This understanding underscores the importance of the Read more The post Streamlining Troubleshooting: How the Knowledge Value Chain Enhances Field Service Efficiency appeared first
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Dezide
JANUARY 31, 2024
In the world of knowledge management for technical troubleshooting of advanced products, the Acquisition phase is where it all begins. From tapping into internal expertise to harnessing external sources, both explicit and tacit, this phase identifies what knowledge is needed to tackle challenges and drive progress. This first phase of the Dezide Knowledge Value Chain Read more The post Knowledge Value Chain – Acquisition: Unlocking Knowledge’s Source appeared first on Dezide.
Dezide
MARCH 24, 2020
The benefits of a high quality, continuously updated technical knowledge base are numerous and proven; information enablement, reduced troubleshooting time, errors fixed on the first visit and instant transfer of skills to new generations of field service engineers, to name a few. However, there is one question in particular that always comes up quickly in Read more.
Dezide
OCTOBER 21, 2019
In our last post, we discussed how to handle complex issues in advanced machines by breaking down the troubleshooting process into component level troubleshooting and then building more sophisticated hierarchies for handling the high level symptoms. In this post, we will be taking this concept further and see how we can optimize the machine troubleshooting Read more.
Dezide
NOVEMBER 1, 2016
According to Webster’s Dictionary, knowledge is “the fact or condition of knowing something with familiarity gained through experience or association” In the context of business enterprises, we see that knowledge tends to be interpreted as possession of experience (tacit knowledge) as well as possession of factual information (explicit knowledge) – or where to get it.
Dezide
NOVEMBER 17, 2016
Last time we discussed knowledge as it relates to the possession of experience (tacit knowledge) as well as possession of factual information (explicit knowledge) – and the important distinction between data, information and knowledge. We saw that knowledge is about interpreted data and information put into a context and understanding of previous learnings or knowledge Read more.
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