Relationship-based FM
Job Order Contracting
JANUARY 26, 2021
2002), “Prosocial service behaviors and their role in influencing perceived service quality”, in American Marketing Association (AMA) (Ed), Conference Proceedings of 11th Annual AMA Frontiers in Service Conference, Maastricht (NL). Culture must be the primary focus of leadership. A fundamental challenge remains. von Felten, D. and Schmid, M.
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